The review found that overall, Historic England’s advice and guidance is well received and trusted by users with a strong level of advocacy (90% would speak highly about it to others). Users generally praise the breadth of content, which is accessed by a wide variety of audiences and for a variety of reasons, although a key issue is that documents do not always make their purpose and target audience clear.
The sheer volume of available advice and guidance from a range of other organisations can make it difficult for users (especially less experienced lay users) to know which to go to first. A such there is a case for greater collaboration to minimise the risk of duplication, strengthen content and improve cross-promotion. By far, the biggest issue concerning HE’s advice and guidance is that individuals are unable to easily find what they need, which largely seems to be due to the way web pages and documents are categorised online